Last updated: March 29, 2026
These Terms of Service ("Terms") govern your access to and use of Route Runner ("Service"), operated by Route Runner ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Route Runner is a software-as-a-service platform that helps child transportation companies manage routes, track pickups, schedule absences, and communicate with families and staff. The Service is intended for use by transportation businesses, their employees, and the families they serve.
To use the Service, you must register for an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized access.
Each business account is limited to one owner. You may invite additional admins, drivers, and guardians within your account subject to your subscription plan.
New accounts receive a 14-day free trial with full access to the Service. No credit card is required to start a trial. At the end of the trial period, continued access requires a paid subscription.
Subscription fees are billed monthly. Your base plan includes one admin seat and three driver seats. Additional seats are billed at the per-seat rate in effect at the time of addition. All fees are non-refundable except as required by law.
We may change our pricing at any time. We will provide at least 30 days' notice before any price increase takes effect for existing subscribers.
You agree not to use the Service to:
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for ensuring that your use of the Service — including the collection and processing of personal data about children and families — complies with all applicable privacy laws.
The Service and all content, features, and functionality are owned by Route Runner and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works of any part of the Service without our express written permission.
You retain ownership of all data you enter into the Service. By using the Service, you grant us a limited license to process that data solely to provide and improve the Service.
You may cancel your account at any time through the billing settings in your dashboard. We may suspend or terminate your account if you violate these Terms, fail to pay fees when due, or for any other reason at our sole discretion with reasonable notice.
Upon termination, your access to the Service will end. We will retain your data for 30 days after cancellation, after which it may be deleted.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
To the fullest extent permitted by law, Route Runner shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the Service. Our total liability to you for any claims arising under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.
We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Service. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
These Terms are governed by the laws of the United States. Any disputes arising under these Terms shall be resolved through binding arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction.
If you have questions about these Terms, please contact us.